Customer Service & Support

Visa & Mastercard

Although Rome Casino accepts Visa International and MasterCard, and has no problems processing your card, some banks may limit their cardholders' transactions with online casinos, or the credit card companies themselves place restrictions on the amount of money you can deposit into and withdraw from the Casino. For this reason, we recommend that you open an alternative payment method for your transactions that will not limit your right of free purchase.

Can I withdraw by Credit Card?

Unfortunately, due to restrictions imposed upon the gaming industry by the Credit Card companies, we can no longer process any portion of any withdrawal to your credit card. We can however send you your money in a myriad of other ways. All withdrawals are processed by withdrawal methods provided and stated in the withdrawal section of the Rome Casino Cashier.

Secure deposits with my Credit Card?

We understand your concern and guarantee that all transactions at Rome Casino are 100% safe and secure. It is our mission to make Rome Casino the most secure and reliable website for your entertainment.

Rome Casino's fraud and finance division carefully screens and investigates the transaction processing companies we use for all our credit card transactions. We also constantly analyze, check and improve all our processing methods. All Credit Card details are submitted on a Secure Socket Layer and via a MD5 encrypted technology device. It means that your Credit Card details and personal information that you submit into our online deposit form are invisible to us on our end. We don't see your important card details. For example, your Visa Credit Card would look something like this to us: 4XXX XXXX XXXX 1234. We see the first number of the card telling us it's a Visa or MasterCard transaction and of course the last four digits are important as they will help us trace your deposit into your personal Rome Casino account. The actual information we see is your full name, address, telephone number and email address. This information is unique to your personal Rome Casino profile.

Furthermore your Credit Card details are guaranteed 100% private. Our unique software securely passes your Credit Card information to a Gateway Interface or Virtual Terminal that is provided by the Credit Card Processing Company. The Virtual Terminal receives your data via the SSL encrypted channel.

Using my Credit Card at Rome Casino?

Using a Credit Card is fast and easy! Instantly upload money into your Rome Casino account and be able to play almost instantly. CC deposits remain a convenient deposit method with all the security guarantees today.

All Credit Card transactions are processed in USD and the deposits you are making into your Rome Casino account are compliant with Visa and MasterCard regulations.

"So what happens when I go through the deposit steps and add my Credit Card details, yet my deposit is declined?"

We can guarantee security, excellent casino games and superb Customer Service, but unfortunately we are not the bank and we cannot guarantee your Credit Card transaction will be successful.

However, we can guarantee solutions!

There are many reasons why your card may be declined. A few examples of the most common reasons are:

1. It is extremely important that your account information be correct on the deposit form, meaning your name, card number, card verification number, address (must be the same as your card's billing address) all matching your card details.
2. We are unable to process that particular issuer.
3. You don't have sufficient funds available on your credit card. Check with your card company to verify your available balance.

The best possible solutions:

1. Talk to Rome Casino live support for advice!

Important!

You can also scan and email your documents to us at support@romecasino.com

Get your Credit Card Authorization Form:

• Credit Card Authorization form PDF
• Credit Card Authorization form JPG

Should you need any further information related please don't hesitate to contact our Rome Casino 24/7 live support.