Customer Service & Support

Here at Rome Casino we strive to make our players feel like Roman royalty. That’s why we make customer satisfaction a top priority and we pride ourselves on our excellence when it comes to service and support. Our representatives and technicians are available 24/7 to help you with all of your needs. Contact us via email and receive a response within 24 hours, or talk to someone now via phone or live chat. Feel free to contact us regarding technical support, payment processing, general questions, or feedback 24 hours a day, 7 days a week. We’re always more than happy to help make your experience at Rome Casino the best it can be!

Contact us

  • 24/7 Customer Support: 1-866-463-0291
  • UK Customer Support: +44-808-101-1394
  • Support Fax: (888) 310-2512
  • Email: support@romecasino.com

U.S. support

If you have inquiries about your U.S.-registered real money account, please email us.

Banking Options

Fast Wire

Wire transfer or credit transfer is a method of transferring money from one person or institution (entity) to another.

Bank-to-bank wire transfer is considered the safest international payment method. Each account holder must have a proven identity.

We are always looking for ways to offer our players the most secure and efficient methods of deposit and play.

The minimum deposit for Fast Wire is $1,000. Your wire transfer will take up to 3 days to complete, so we are offering you a bonus plan that will ease the process for you.

Fast Wire Benefits

Because it takes a few days until the money shows in our bank, you'll get 150% match bonus for slots or 15% cash back for table games on the amount of your transfer, as a bonus, to play with immediately. Once the entire amount has processed into our bank, you will receive another bonus of 150% match bonus for slots or 15% cash back for table games.

In order to confirm your transfer, you will need to scan and send us the confirmation of the transfer, including the SWIFT or IBAN number, or a screenshot of the confirmation from the bank. You should also talk to your bank about online banking, which allows wire transfers to be done online.

The bank will charge a fee for the wire. However, we will cover the fee for you by crediting your player account with the amount of the transfer fee as cash.

Withdrawal Terms for Fast Wire

In addition to the withdrawal terms of the casino, withdrawal terms for wire transfer depositors are that the credit must show in our bank before you can withdraw your winnings and we will require a copy of your ID and a recent Utility Bill to keep on file.

For more information on how to use Fast Wire to deposit, talk to our 24/7 support staff.