Customer Service & Support

Withdrawal Terms and Conditions

Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days. Processing a withdrawal request needs authorization from our fraud division as well. This is done to protect our members from possible fraudulent activities ensuring you and not somebody else receives the funds.

All withdrawal transactions are processed in USD. The time it may take to receive your funds into your preferred payout account may vary. You will be contacted by the finance team soon after you make a withdrawal request, together you will make all the necessary arrangements and receive our best recommendations and options related.

We work using a source-to-source system whereby the deposit method determines the withdrawal method you can use to make a withdrawal from the casino. For example, if you deposit using a standard bank method eg.'credit card / wire transfer' you can receive your withdrawal via standard banking methods such as 'check or wire transfer' If you deposit using any of our virtual wallets i.e. Moneybookers, Neteller, eWalletXpress, EcoCard and more, you must withdraw via this same virtual wallet method also. Rome Casino reserves the right to automatically change the withdrawal you have requested in regards to this policy. Rome Casino promises to email you should your requested withdrawal method be changed to another.

Rome Casino reserves the right to issue withdrawals via the current available withdrawal methods.

Required Wager Qualifications

Players must wager as stated in a specific promotion or bonus requirement. If the player has not taken a bonus, he/she must wager at least one time (x1) their deposit in order to prevent cases of money laundering through the Casino. Players who attempt to cash out any winnings prior to having met the wagering requirements will have the bonus canceled and the withdrawal request declined. Wagers made on games other than slots or keno do not count towards meeting your wagering requirements on bonuses. Any winnings made from bonus monies are subject to wagering and withdrawal rules...

Credit Card Authorization Form

If you have funded your Rome Casino account with a Credit Card and are withdrawing funds from any of our withdrawal methods we must first have on file a 'Credit Card Authorization Form' along with a clear photocopy of a valid picture ID (driver's license, passport, etc.) and both sides of the associated Credit Card. Customers may scan and email the documents back to us at support@Romecasino.com or send them to us via E-fax: 1-703-991-8879.

If you send us in your documents for successful Credit Card deposits we will credit your Rome Casino account with up to $50 free bonus!

Feel free to access the Credit Card Voucher here:

Click here for Credit Card Voucher (PDF .PDF format)

Click here for Credit Card Voucher (JPG format)

If we do not have these documents on file your withdrawal request will be automatically declined.

Valid Account Information

All accounts must have correct and valid information listed in their Rome Casino account. Our Risk Management or Accounting Department may verify the telephone number at any given time. Rome Casino will only allow one payout per household, per player, per computer, per IP address, per family unless prior authorization from management.

Picture ID and Utility Bill

To ensure your security at Rome Casino you are requested to submit a copy of a valid Picture ID and a copy of a utility bill if you are using any of our alternate depositing methods. This information is required for security reasons and to confirm all the information on your account at Rome Casino is legitimate. Customers may scan and email this information back to us at support@Romecasino.com or send them to us via E-fax: 1-703-991-8879. (USA and Canada)

Fraud Verification Process

Our fraud department routinely checks accounts for verification by reviewing all transactions, the paperwork that has been received to make sure it is complete, legible, that the account information matches the paperwork and review the account game sessions and wagering requirements. This is a onetime procedure, therefore every customer that requests a payout will be subject to this process at some point or another, even if they have all corresponding requirements for a payout in order. Once the verification process has been finished a note is added to the account stating the random check was already processed.

By doing this accounting management ensures that all the information on the player profile is in order and that all and every other requirement for requesting a payout has been fully met. This again is managements insurance that our members are fully protected against possible fraud.

VIP players can make contact with their personal VIP account managers related to their personal withdrawal requirements.

Please feel free to contact the account manager at finance@Romecasino.com or toll free at: 1-800-903-4283 for further information.

Rome Casino is operated by
Rome Partners

Your credit card will be billed immediately after purchase and will show on your credit card statement as "www.rome-casino .com, (1-877-294-3689)

We recommend to print out your transaction data and to keep it at an easily accessible place. Please be advised that you might be charged by other descriptors as well.