Customer Service & Support

Here at Rome Casino we strive to make our players feel like Roman royalty. That’s why we make customer satisfaction a top priority and we pride ourselves on our excellence when it comes to service and support. Our representatives and technicians are available 24/7 to help you with all of your needs. Contact us via email and receive a response within 24 hours, or talk to someone now via phone or live chat. Feel free to contact us regarding technical support, payment processing, general questions, or feedback 24 hours a day, 7 days a week. We’re always more than happy to help make your experience at Rome Casino the best it can be!

Contact us

  • 24/7 Customer Support: 1-866-463-0291
  • UK Customer Support: +44-808-101-1394
  • Support Fax: (888) 310-2512
  • Email: support@romecasino.com

U.S. support

If you have inquiries about your U.S.-registered real money account, please email us.

Fair Gaming

Here at Rome Casino we are committed to running a truly fair and secure gaming experience. That is why every transaction, every game and every session can be checked by the player using our details history function, available in the software.

In addition, we are audited by a third party company that makes sure our games are truly random and safe to play.

Technical Systems Testing (TST) is an internationally recognized accredited testing facility, whose esteemed client roster includes International Game Technology (IGT), Aristocrat, Mikohn and the Michigan, Massachusetts, DC and Ontario Lotteries, has certified the Random Number Generator (RNG) used by the Rome Casino to be fair and random.

TST's services are delivered by a customer-orientated and multi-disciplined team of trained computer scientists, engineers, mathematicians and information systems security auditors possessing firsthand knowledge and experience in today's leading edge technologies.

TST's fully independent and impartial testing procedures ensure that the software systems and equipment that operate today's most trusted gaming destinations are certified to the strictest standards of technical compliance. Gaming applications that bear the TST seal of certification and provide end users with the assurance that the game being played is both random in outcome and fair in operation.

View approval as PDF.