Customer Service & Support

Here at Rome Casino we strive to make our players feel like Roman royalty. That’s why we make customer satisfaction a top priority and we pride ourselves on our excellence when it comes to service and support. Our representatives and technicians are available 24/7 to help you with all of your needs. Contact us via email and receive a response within 24 hours, or talk to someone now via phone or live chat. Feel free to contact us regarding technical support, payment processing, general questions, or feedback 24 hours a day, 7 days a week. We’re always more than happy to help make your experience at Rome Casino the best it can be!

Contact us

  • 24/7 Customer Support: 1-866-463-0291
  • UK Customer Support: +44-808-101-1394
  • Support Fax: (888) 310-2512
  • Email: support@romecasino.com

U.S. support

If you have inquiries about your U.S.-registered real money account, please email us.

Responsible Gambling

Rome Casino, believes in providing a responsible gaming environment. Our approach is simple:

"Play within your limits"

We want you to enjoy your time here at RomeCasino, so please play wisely and within your budget. Below, you can see what we do to ensure the fairness of our games using independent auditors like TEST, and other independent entities. We also have plenty of info on how to help keep your online gaming experience fun and entertaining.

Fair Gaming

Rome Casino has an exceptional reputation both in the industry and with our players.

We maintain a truly fair, transparent, and secure gaming environment and build long-lasting relationships with our players.

We also have a reputation as one of the leaders in the "Responsible Gaming" community. We have initiated many ways to support your online gaming so that it is entertaining. We have also installed controls to ensure that:

∗ There are no under-18 players
∗ That you can prevent certain members of your family from gambling
∗ There are no illegal players
∗ That our software is fair in the games that we offer
∗ That we follow a Code of Regulations in administering our games
∗ That, if you want to contact a gaming support organization, the addresses are here.

'Good Gaming' Certifications

At the bottom of every Rome Casino webpage, you will see a number of "Good Gaming" logos. Do you know what they represent? They are all there to show you how we have installed various levels of protection for our players and their families.

Each of these logos is explained below.

Our Certification Logos & What They Mean:

   Under-Age Gambling It is absolutely against the law to gamble if you are under the age of 18. Secondly, it is against our own Terms of Use. Rome Casino is opposed to gambling by minors, and has taken steps to prevent it.
This logo shows that we make every effort to prevent gaming by those under 18, which is illegal in all jurisdictions and under our Gambling Registration

Parents: if your computer is accessed by under-age children, you can prevent their gambling. It's very simple: there are "site-filter" programs like NetNanny, PC TimeCop or BrightFilter that will prevent minors from accessing gambling sites.

TST Technical Systems Testing (click icon to read)

  TST Technical Systems Testing North America Incorporated is a well-known and respected statistical and technical software testing firm, located in Vancouver, BC Canada. They test all of our casino games to industry-standard levels of fairness and accuracy, and issue letters of compliance for sites that satisfy these stringent standards.
  Note: all our gaming software is written by TopGame, one of the leading software providers in the gaming industry. Therefore, the TST compliance letters feature TopGame's name. As a TopGame client, we use their software without alteration and therefore can display this logo and the compliance letter that it links to.

TST compliance letters for our poker and casino games can be accessed by clicking on the TST logo above.

Responsible Gaming

  We strongly advise our players not to gamble unless they know the facts. Being responsible about gambling means knowing whether to gamble and when, and how much money or time to spend at the tables. Click here for more information about Gamble Aware.

Gamblers Anonymous

Gamblers Anonymous
Gamblers Anonymous are well known for their responsibility and support for those with gambling problems.

Staying in Control The vast majority of our customers enjoy their Rome Casino experience. We want you to enjoy your gaming experience, and also to have a way to judge if your gaming behavior is problematic.

A Responsible Entertainment Experience We want you to enjoy your time at Rome Casino. If at anytime you feel that there are issues that need to be brought to our attention please